Shipping policy

Thank you for shopping with us. We want you to be fully informed about how we handle shipping and what to expect once you place an order.

Processing Times

We try to ship all orders within 24 hours of purchase. However, during busy times or for larger orders, it may take up to 3 business days to process and ship your order. Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Domestic Shipping (United States)

We ship all domestic orders via USPS Ground Advantage. Delivery times typically range from 3 to 6 business days, depending on your location. Please note that we are not responsible for delays caused by USPS once the package has left our hands. If you need your order to arrive sooner or prefer a different carrier such as UPS or FedEx, please contact us before placing your order. We will do our best to accommodate special shipping requests.

International Shipping

We ship international orders using Asendia, which offers flat-rate shipping to many countries. International delivery usually takes between 3 to 4 weeks but can vary depending on destination, customs processing, and local postal services.

Buyers are responsible for any customs fees, import duties, or taxes that may apply once the shipment arrives in your country.

Lost or Missing Packages

If your tracking number shows that your package was delivered but you cannot find it, we recommend checking with neighbors, your local post office, or the delivery service directly. We are not responsible for packages marked as "Delivered" by the carrier. If your package appears to be lost in transit and has not been marked as delivered, please contact us. We will work with you and the carrier to investigate the issue. If the package is confirmed lost, we will provide a replacement or refund depending on the situation and the outcome of the carrier’s investigation.

Damaged Packages

If your item arrives damaged, you must contact us within 7 days of receiving the package. In order to file an insurance claim with the shipping provider, we require photo evidence of the following: the damaged item, the shipping box or packaging, and the shipping label.

Without clear photo documentation, we cannot process claims or offer replacements.

Once we receive the required information, we will file the claim and keep you updated on the outcome. If the claim is approved, we will issue a refund or send a replacement item at no additional cost.

Contact Us

If you have any questions about your shipment, or if you’d like to request expedited shipping or a different carrier, please reach out to us before placing your order. We are happy to help however we can.