Refund policy

We want you to be completely satisfied with your purchase. If something isn't right, please review our return policy below to understand your options.

Eligibility for Returns

We accept returns for most items within 14 days of delivery.

To be eligible for a return:

  • The item must be unopened, in its original condition, and in its original packaging.
  • You must contact us within 14 days of receiving your order to initiate a return.
  • Custom or personalized items are not eligible for return unless they arrive damaged or defective.
  • Shipping fees are non-refundable.

Opened Items

Many of our products are made to order based on your selected options. Because of this, any item that has been opened, used, or is not in original condition will incur a 25% restocking fee. This fee helps offset the cost of materials, production time, and repackaging.

Please ensure you are ordering the correct item before completing your purchase.

How to Request a Return

To request a return, please contact us with:

  • Your order number
  • A brief explanation of the reason for the return
  • Photos, if applicable (e.g., for damaged or defective items)

Please wait for our return authorization and instructions before sending anything back. Items returned without approval may not be eligible for a refund.

Return Shipping

Unless the return is due to our error (wrong item, wrong color, etc), buyers are responsible for return shipping costs. We recommend using a trackable shipping service. We are not responsible for return shipments lost in transit.

Refunds

After we receive and inspect your return, we will notify you of the amount to be refunded. Your refund will be issued to your original payment method. Please allow at least 5 business days for the refund to appear on your account.

Any applicable restocking fees and shipping fees will be deducted.

Damaged Items

If your item arrives damaged, notify us within 7 days of delivery. We require photo evidence of the damage and packaging to file a shipping insurance claim. Please include clear photos of: the damaged item, the original packaging, and the shipping label.

Exchanges

We do not offer direct exchanges. If you need a different item, please return the original (if eligible) and place a new order.

Order Cancellations

Orders may be canceled within two hours of placement for a full refund.

If you request a cancellation after two hours but before the order ships, we will refund your payment minus a 25% restocking fee to cover preparation and production costs.

If the order has already shipped, it cannot be canceled. In that case, the item can be returned after delivery if it meets the eligibility criteria outlined in this policy.

Questions?

If you have questions about returns, refunds, or product eligibility, please contact us. We’re happy to help.